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Level two Support Engineer, you are expected to be experienced and detail-oriented person capable of assimilating product knowledge, research and testing to resolve complex situations and provide comprehensive solution to permanently fix the issue. Assisting customer teams and other collogues to comprehend by what means customers can achieve desired outcomes. Your first and foremost responsibility would be to update incident tickets and resolve technical issues through debugging, research, and investigation. You need to ensure incidents tickets are updated with progress and resolution details in a timely manner using.
What the Role needs to Achieve
ROLES AND RESPONSIBILITIES
ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED
EDUCATIONAL QUALIFICATIONS
EXPERIENCE
Happy Employees
Annual HR Activities
Year Of Experience
CSR Initiatives