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Level one Support Engineer Role is not limited to a particular application or firewall troubleshooting and demands the engineer to be well versed with the basic concepts of different operating systems and database servers that can be used to operate/engage in all possible scenarios. Your first and foremost responsibility would be to update incident tickets and resolve technical issues through debugging/ troubleshooting and investigation. You need to ensure incidents tickets are updated with progress details in a timely manner.
What the Role needs to Achieve
ROLES AND RESPONSIBILITIES
ESSENTIAL KNOWLEDGE AND SKILLS REQUIRED
EDUCATIONAL QUALIFICATIONS
EXPERIENCE
Happy Employees
Annual HR Activities
Year Of Experience
CSR Initiatives