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Piyush Somani, Chairman and Managing Director of ESDS Software Solution Ltd, shared insights into the changing world of cloud computing in a recent interview with PCQuest. Mr. Somani described the company’s approach to adapting to industry shifts and being competitive during the interview. He also discussed the technology and infrastructure that underpin ESDS’ cloud computing solutions, the difficulty of delivering end-to-end multi-cloud services, the company’s cybersecurity procedures, and the importance of AI and machine learning in improving client experiences.

Recent development in the Cloud Computing Industry

Pandemic revolutionized the cloud industry globally since every industry adopted the path of virtualization. The shift towards remote working and cloud platforms will continue to grow in 2023. Developing cloud platform capabilities through various technologies and tools is the future of this year.

Here are some of the most recent trends in the industry:

1. The rise of multi-cloud and hybrid cloud environments: More and more businesses are moving to a multi-cloud or hybrid cloud environment, which means that they are using multiple cloud providers or a combination of cloud and on-premises resources. This trend is being driven by the need for flexibility and scalability, as well as the desire to avoid vendor lock-in.

2. The growth of edge computing: Edge computing is a decentralized computing model that involves placing computing resources and data storage in closer proximity to the end user. The increasing demand for low-latency applications, such as self-driving cars and virtual reality is driving this.

3. The adoption of artificial intelligence and machine learning: The cloud computing industry is becoming more and more dependent on AI and machine learning. Cloud providers are investing heavily in these technologies, and businesses are using them to improve their operations and gain a competitive edge.

4. The focus on security and compliance: The cloud computing industry places a great deal of importance on security and compliance. Cloud providers are investing heavily in security measures, and businesses are taking steps to ensure that their data is safe in the cloud.

As a result, ESDS is investing in new technologies and capabilities to adapt to these changes. For example, ESDS has recently launched a new multi-cloud platform that allows businesses to manage their workloads across multiple cloud providers easily. ESDS is also investing in AI and ML technologies and is working to ensure that its cloud services are secure and compliant. By adapting to these changes, ESDS is well-positioned to stay competitive in the cloud computing market.

Technology and Infrastructure behind ESDS’s Cloud Computing Solutions

Our cloud computing solutions are built on a foundation of cutting-edge technology and infrastructure. The data centers are geographically positioned throughout the nation and outfitted with state-of-the-art hardware and software. We’re committed to the highest standards of security and invest heavily in measures to ensure the protection of our customers’ data. Our data centers are protected by a variety of perimeter security measures, including hardware firewalls, client-specific virtual/hardware firewalls, and SNORT IDS/IPS. We also use a range of techniques to mitigate distributed denial-of-service (DDoS) attacks, including ISP-level mitigation and Web Application Firewalls (WAFs).

We monitor our infrastructure constantly using a variety of tools and techniques, including IP SLA and Netflow monitoring, alerts, reports, application monitoring, Change Management System, and Incident Management System with the DCIM tool. In addition, our cloud services are certified to meet the highest security standards, including ISO 27001 and SOC 2. We also invest in measures such as SIEM/Log Monitoring and Vulnerability scan for Websites with VTMScan to enhance our security.

Also, we are committed to sustainability and powering our data centers with renewable energy sources like solar and wind power. By investing in advanced technology and infrastructure, we’re able to provide our customers with a secure, reliable, and scalable cloud computing platform.

Scalability and Flexibility in Managed Cloud Services

We believe that uninterrupted access to our managed cloud services is critical for our customers. They rely on us for secure and continuous access to their data, cloud storage, and 24/7 support. Hence we operate four state-of-the-art data centers in India – located in Navi Mumbai, Nashik, Bengaluru and Mohali- which have maintained an impressive uptime of at least 99.995% over the last three fiscal years.

To deliver reliable and scalable services, our data centers are connected to a 10 GBPS backbone network, and we utilize cutting-edge disaster recovery services, as highlighted in a Ken Research report. Moreover, we use our patented vertical auto-scaling cloud technology to efficiently manage unexpected loads, scale up resources such as RAM, CPU, and bandwidth, and ensure maximum uptime and performance through auto-scalability.

At ESDS, we prioritize data security and adhere to international standards for protection. Our eNlight cloud solution leverages layered security to minimize the risk of data breaches, as noted in a Ken Research report. We also offer round-the-clock IT support and data backup and recovery services to ensure that our customers can access the support they need whenever they need it.We understand that any downtime in our services can directly impact our revenue, as customers are entitled to deduct payments for downtime. Additionally, it can harm our reputation and negatively affect our business prospects. That’s why we remain committed to providing our customers with reliable, secure, and scalable cloud services backed by round-the-clock support and cutting-edge technology. With ESDS, our customers can trust that their data is always accessible and secure whenever and wherever they need it.

Challenges in Providing Multi-Cloud Solutions

One of the primary obstacles we face is the complexity of multi-cloud environments. With so many cloud providers and offerings available, it can be challenging to keep track of everything. This complexity can make designing, implementing, and managing multi-cloud environments a daunting task. Another significant challenge is ensuring security and compliance. While security and compliance are always crucial in cloud environments, they become even more critical in multi-cloud environments. This is because data can be stored in multiple locations, making it more difficult to protect.

Lastly, we need to be agile and adapt quickly to the changing needs of our clients. Businesses today are continually evolving, and their IT needs are no exception. To meet our client’s requirements, we must adapt to changes in a timely and effective manner. Despite these challenges, we remain confident in our ability to provide end-to-end multi-cloud solutions to our clients. We have an exceptional team of experienced professionals who specialize in multi-cloud computing. Additionally, we are continuously investing in new technologies and capabilities to stay ahead of the market’s changing needs.

Cybersecurity and ESDS’s Approach

Cyber threats are growing more sophisticated by the day. This is due to a number of factors, including the increasing use of technology, the growing sophistication of cybercriminals, and the increasing value of data.

In the next year, I see cybersecurity evolving in a number of ways. First, I see a greater focus on artificial intelligence and machine learning (AI/ML) for cybersecurity. AI/ML can be used to detect and prevent cyber threats that are too sophisticated for traditional security measures.

Second, I see a greater focus on zero-trust security. Zero-trust security is a security model that assumes that no user or device is trusted by default. This model helps to protect against cyber threats that exploit vulnerabilities in trusted systems.

Third, I see a greater focus on security awareness training. Security awareness training helps to educate employees on how to identify and avoid cyber threats. This is an important part of any cybersecurity strategy.

ESDS is taking a number of steps to ensure its customers’ data remains secure. These steps include a) Investing in AI/ML for cybersecurity. B) Implementing zero-trust security C) Providing security awareness training to employees. D) Working with industry partners to share information about cyber threats. E) Staying up-to-date on the latest cybersecurity trends.

We are committed to providing our customers with the best possible security with our Managed security services that provides end-to-end cyber security solution right from prevention to prosecution of threats. We believe that by taking these steps, we can help to protect our customers from cyber threats.

Recent Security Implementations in ESDS’s Cloud Environment

Certainly! At ESDS, we take data security very seriously and are constantly implementing new measures to improve the security of our cloud environment. Here are some recent security implementations that we have carried out:

Two-Factor Authentication: We have implemented two-factor authentication (2FA) for all our cloud services to provide an extra layer of security. This requires users to enter a unique code generated by an authenticator app or received via SMS in addition to their password to access our cloud services.

Advanced Threat Detection: We have implemented advanced threat detection and prevention measures in our cloud environment to proactively identify and respond to potential threats before they can cause any harm. This includes continuous monitoring, analysis, and reporting of all network traffic and user activity within our cloud environment.

Compliance Certifications: We have obtained various compliance certifications, including ISO 27001, PCI-DSS, HIPAA, and GDPR, to ensure that our cloud environment meets international standards for data security and privacy. This helps us provide our customers with greater peace of mind that their sensitive data is being stored and processed in a secure and compliant manner.

Data Encryption: We use advanced encryption algorithms to encrypt all data in transit and at rest within our cloud environment to prevent unauthorized access. This ensures that even if an attacker gains access to our network, they will not be able to access any sensitive data without the encryption key.

These are just a few examples of the security implementations that we have carried out at ESDS. We are constantly evaluating and updating our security measures to stay ahead of the latest threats and provide our customers with the highest level of security for their sensitive data.

Role of AI and Machine Learning in Managed Cloud Services:

ESDS has achieved significant milestones in leveraging AI and machine learning technologies to enhance the customer experience in our managed cloud services. Our recently acquired India patent for Vertical Auto-Scaling cloud technology is a testimony to this fact. We have developed an in-house AI and ML-based technology that is the future of the cloud. This breakthrough innovation allows for real-time adjustment of computing resources in a virtual machine or container environment, enabling customers to make use of cloud resources up to three times more efficiently. With this technology, customers can expect to pay less for cloud services, making it more accessible to businesses with budget constraints.

Our talented R&D team has worked tirelessly to bring this future cloud technology to India, and we are proud to have achieved such a milestone in the industry. This technology is a game-changer, enabling us to offer a superior customer experience and improve operational efficiency. With AI and ML, we can automate many of the tasks that were previously time-consuming, reducing human error and improving accuracy.

Moreover, we are leveraging AI and ML to enhance security measures in our cloud environment. By using these technologies, we can detect and prevent cyber threats more effectively and efficiently, ensuring that our customers’ sensitive data remains secure. Overall, AI and ML are critical components of our managed cloud services, and we are constantly investing in these technologies to improve the customer experience and stay ahead of the competition.